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JULY/AUGUST 2010
Fixed Ops Magazine
Features
Table of Contents
Letter from the Publisher
Service Department
Parts Department
Body Shop
Administration
Pricing Survey
Industry News and Events
Calendar
Advertisers Directory
New Products
Marketplace
Service: You Can't Win If You Don't Play
Accessories 2.0: Follow The Customer
Body Shops Need Computerized Measuring Systems,
Current Specifications, and Training
Do We Really Need an Appointment Clerk
or a Service Call Center?
This Month Tire Services and Alignments
p.
10
p.
8
p.
38
p.
36
p.
34
p.
32
p.
30
p.
6
p.
39
p.
39
p.
41
p.
14
p.
18
p.
22
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26
Are You Getting the Most Out of
Your Vehicle Inspections?
Grow Your "Practice" With
More "Patients"
Top 10 Ways To Improve
Service Department E-Mail Marketing
Using A Robust
Accessories Selling System
Drive Thru to Savings
Part Two: Communicating Results Effectively
Create Mini-Clinic-Like Appeal for Your
Service Department
Start Counting!
Cut Costs and Boost Sales!
The Connection Between Throughput and
Cash Flow in Dealer Car Washing